Terms & Conditions

Last updated on 6th February 2017,

Article I.         Supplier Identification

(a)    This web store (store.siviko.com) is owned by Siviko OOD. Our contact information is the following:

Main address:

Siviko OOD

Sofia, Bulgaria


VAT: BG203293140

c/o Svetoslav Vasilev

Telephone: +359 883 440 951; Mon - Fri 09.00 - 18.00

E-mail: store@siviko.com

Article II.      Terms of use of Web store

Section 2.01    Overview

(a)    By visiting our web store and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms and conditions apply to all users of the web store, including without limitation users who are browsers, vendors, customers and merchants.

(b)    Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions.

(c)    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

(d)    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, without express written permission by us.

Section 2.02    Your Account

(a)    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, shipping and billing addresses, so that we can complete your transactions and contact you as needed.

(b)    If you use the web store, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner.

(c)    We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable terms and conditions, guidelines or policies or other reason at any time.

Section 2.03    Privacy, Security and Cookie Policy

(a)     Your data will be only used to provide the goods and services offered through our web store to you, for billing, invoicing and shipping and order necessary fulfillment. For this reason, we collect data that is public and not considered confidential.

(b)    We guarantee the strict confidentiality of all information that you have provided to us. We will not distribute it to third parties. Our web store maintains appropriate administrative, technical and physical safeguards and security measures to protect the data you provide on this Web store against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing. To this purpose, Siviko OOD uses several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored.

(c)    For the checkout process, a secure connection is used (http via SSL, also known as HTTPS). The data you enter is automatically encrypted before it is sent.

(d)    Our web store does not track any cookies.

(e)    As with most web stores, we automatically gather non-personally identifying information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and clickstream data. We use this information, which does not identify users, to analyze trends, to administer the site and to gather demographic information about our user base as a whole. We do not link this automatically collected information to personally identifiable information.

Section 2.04    Reviews, Comments and Communication

(a)    Registered users may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right to remove or edit such content.

Section 2.05    Newsletter

(a)    If you sign up to our newsletter, we may use your email address to send you information about products, services or other information.

(b)    You can opt out of it at any point at any time.

(c)    The newsletter is issued not more often than once a month.

(d)    Subscription to the newsletter grants a registered user certain promotional conditions, described in full in section 4.03.

Article III.    Products

Section 3.01    Product information

(a)    The product description and specification is listed with each specific product. Furthermore, there might be links to the manufacturers’ website or other site or page that contain additional information about the product. The products are organized in categories and could be filtered in different aspects.

(b)    We do our best to keep the information as accurate as possible. However, we are not responsible if information made available on this site is not accurate, complete or current.

(c)    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

(d)    We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing or product availability are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Section 3.02    Warranty and Claims

(a)    For all products purchased through the web store are valid the standard warranty terms provided by their respective manufacturer.

(b)    The warranty period starts with the date of the actual delivery.

(c)    The buyer has the right to make a claim in case there are discrepancies in the received order with the one agreed with the purchase. The buyer has the right to demand the seller fix the discrepancies. In this, case the buyer has the right to demand that his product is repaired or substituted with a new one, taking in consideration which option is preferable by the seller.

(d)    The seller has one-month time to fix all discrepancies of the purchase, starting from the time when the claim was accepted. If those are not fixed in this period, the buyer has the right to receive the money he paid back or to demand a discount. The buyer cannot request any of those two options, if the problematic product has been substituted with a new one or has been repaired. The buyer is not obligated to bear any additional costs for the repairs under a claim.

Article IV.      Terms of sales

Section 4.01    Ordering

(a)    You can place an order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept pop-ups in order to be able to use all the functionalities of the web store, which includes adding products to your shopping cart and submitting your order.

(b)    An order is placed with us only if we have confirmed it and received payment for it. The orders made though the web store are considered distance selling.

(c)    We confirm and process orders only during the working week. An order received in the weekend or during official national holidays will be confirmed and processed at the start of the next working week.

(d)    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per customer or per order. In this event, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. In this event, all money paid will be refunded.

Section 4.02    Pricing, Taxes and Availability

(a)    The base prices are in EUR and any other currency listed is related through its exchange rate with the EUR.

(b)    All prices listed on the store are by default without VAT. As an exception registered and logged-in users from Bulgaria, see the basic price including VAT and below it, on a separate line, is shown the price excluding VAT.

(c)    VAT with the rate of 20% is calculated to all deliveries to Bulgarian-based companies and physical persons and to all companies and physical person from EU member-states that are not VAT-registered in their country of residence.

(d)    VAT is not calculated for deliveries to companies and physical persons in the EU that have a VAT registration and valid VAT number. In addition, VAT is not calculated to customers from outside of the EU.

(e)    The „order processing“ is the period between an order is placed and item shipped from our store. The standard order processing may take from 1 to 7 business days. We will make our best to uphold those terms, but we cannot guarantee and we cannot be held liable for any delays. We strongly advise you to get in touch with us before placing an order in case the delivery is urgent, so that we can provide you with more exact estimates of the dates of order processing and delivery.

(f)     The prices of the products will be as displayed on the web store on most product. For others we can give a pricing only after an enquiry. Prices may change from time to time, but changes will not affect any order, which we have confirmed in the Order Confirmation.

(g)    The listed price on the web store does not include shipping costs. They are listed on a separate line during the checkout process.

(h)    Custom clearance costs and duties on import are not calculated in the price, when this is applicable, and will have to be paid by the buyer.

Section 4.03    Promotional Offers

(a)    All registered users that subscribe to our newsletter (described in section 2.05) are entitled to 3% discount of any purchase, excluding the shipping costs. Those promotional conditions are valid only for newly registered users that have also signed up for the newsletter, or for existing users that sign up for the first time, or have signed 2 weeks prior to their purchase.

(b)    If you have a promotion code, please enter it during the checkout. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Every promotion code is valid for one time use only, unless stated differently.

(c)    All discounts are summed and form a single discount rate.

Section 4.04    Payment Options

(a)    You can pay for the products by bank wire transfer to our bank account, as listed in the checkout process or through PayPal.

(b)    We are not surcharging any additional fees for any of the payment options.

(c)    For each purchase, you will receive an invoice. We will be sending you both an electronic version of the invoice as well as a paper invoice included in your package.

Section 4.05    Delivery

(a)    You will have an option to choose the shipping mode on your own - Speedy, which is part of DPD Group or DHL, which varies across different geographical regions.

(b)    The stated delivery times is as the transportation provider. We cannot guarantee that the stated delivery terms will be upheld by transportation provider and we cannot be liable for any delays during the transit.

(c)    We will keep track of the delivery process and we will keep the buyer informed about its status.

(d)    Transport insurance is included in the shipping costs.

Section 4.06    Cancellation and Returns

(a)    All customers have the right to cancel their orders under the Distance Selling Regulations, which gives consumers extra protection when buying online.

(b)    Pursuant to Art. 50 CPA consumer is entitled to cancel the contract at a distance without giving any reason, without compensation or penalty and without incurring any costs, except for the expenditure provided in art. 54, para. 3 and art. 55 CPA within 14 days from the date of Acceptance of goods by the consumer or a third party other than the carrier and indicated by the consumer or the consumer has ordered many goods in one order are delivered separately from the date on which the consumer or a third party other than the carrier and indicated by the consumer acceptance of the last good;

(c)    The right of withdrawal may be exercised only if required following conditions are met: The user provides to Siviko OOD purchase documents for goods, namely a copy of the original invoice and waybill.

(d)    In case of exercised a right of withdrawal from a distance delivery the user must send or deliver goods back to Siviko OOD no later than 15 calendar days from the date on which the consumer has informed the Siviko OOD of its decision to withdraw from the contract. Until delivery of the goods to Siviko OOD, the risk of accidental loss or damage of the goods is on behalf of the user.

(e)    These terms do not apply to products that have been specially configured for the customer's needs and cannot be changed back. Such products are the panel meters, timers and counters made by Laurel Electronics Inc.

Article V.      Applicable Law

(a)    The laws of Bulgaria govern these general terms and conditions. The competent court in Sofia, Bulgaria shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions.

Article VI.      Changes to These General Terms and Conditions

(a)    We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our web store. It is your responsibility to check this page periodically for changes. Your continued use of or access to the web store following the posting of any changes constitutes acceptance of those changes.